LearnerLab is a communications consultancy which supports global organisations to promote and deliver progressive learning cultures.
We use a combination of audience research, communications strategy and storytelling to help organisations connect meaningfully with their learning audiences. We have brilliant blue-chip clients whose future-focus allows us to work on cutting-edge talent, HR, learning and marketing projects. We are a small team that has been punching above our weight and are now expanding to drive our next phase of growth.
Junior Sales Development Representative
This is a brilliant opportunity to join LearnerLab’s StoryTagger team at the beginning of our journey in the dynamic learning technology industry. Talented, ambitious and curious you’ll be part of an expanding team who want to make a difference.
As our first Sales Development Representative, you’ll develop and execute calling and email campaigns to qualify sales-ready leads and help prospective customers understand how StoryTagger can support their business. You’ll support our trial process, manage our demo calendar and CRM responding to first-line queries with relevant, value-led information. Shadowing one of our Co-Founders you’ll quickly be coached to run short product demos and progress leads along the pipeline.
We want someone who is keen to grow and develop with our business. You’ll also work closely with our Marketing and Customer Success teams to make this happen.
Customer Success Advisor
This is a brilliant opportunity to join our StoryTagger team at the beginning of its journey in the dynamic learning technology industry. Talented, ambitious and customer-focussed, you’ll be part of an expanding team who want to make a difference.
As Customer Success Advisor, you will:
- Onboard new clients and help them get the best possible start with us
- Serve as a trusted advisor to help customers roll out and use StoryTagger successfully – this includes engagement plans and story design support
- Use platform analytics to report on engagement and make recommendations
- Act as frontline customer support and make sure queries are directed appropriately
- Optimise customer’s use of StoryTagger leading to renewals
We are looking for great people to join us, be part of our success and help us realise our plans. We work with imagination and flexibility to make sure what we offer will work for you:
- Our salaries and rewards are competitive
- We offer a great opportunity for you to develop your career in a small business and to grow with us
- We are based in central Hove but also happy to support you in working from home
- We offer flexible working options to fit around you
- We value and recognise fresh thinking
- We employ super smart people who are a joy to work with – it’s true!
We always want to hear from talented, smart people who love to do great work, for great clients and with great colleagues.
Exploring how to increase learner engagement?